Reference

Terms Conditions That Govern Your krakia Account

These terms set out the rules between you and krakia when you register, deposit, and use the platform. Access and eligibility depend on your local law and the regions where krakia operates — read these conditions before you open an account.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regionsLast updated periodically

Explore the Lobby Read FAQ

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms also govern how we hold and protect your account data. Here is what that means in practice for your krakia account.

Account Verification

We verify identity before processing withdrawals. You may be asked to confirm your bKash or Nagad number matches the registered account name before funds are released.

Data Retention

We retain account records for as long as required under applicable law. You can request a summary of the data we hold by contacting support through the in-app help centre.

Security Practices

Account access is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will suspend the account while we investigate.

Requesting Changes

To update your registered mobile number or wallet details — bKash, Nagad, or Rocket — submit a request through support with your account ID. Changes take effect after verification.

What These Terms Actually Cover

krakia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on krakia, you enter into a binding agreement with us. These terms cover how your account is opened and verified, how deposits and withdrawals are processed through bKash, Nagad, and Rocket, and what happens if a transaction is disputed or reversed.

1
They also set out the rules around account suspension, closure, and any changes we make to the platform. We may update these terms at any time — continued use of your account after a change means you accept the revised version. If you are accessing krakia
2
from Bangladesh, your use is subject to applicable local law and the eligibility conditions for your region. We do not accept accounts from regions where online gaming is prohibited. Any funds held in your account wallet remain subject to our verification procedures before withdrawal is processed.
3
If you have questions about a specific clause, our support team can walk you through it before you commit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms is unclear or you want to raise a concern about your account, our support team handles policy questions directly. You can reach us through live chat, email, or the in-app help centre — whichever works for you on mobile.

Common Questions About These Terms

Real questions about how these terms apply to your account and payments on krakia.

These terms apply to anyone who registers an account on krakia. Eligibility depends on your local law and the regions where krakia is available — access is not available everywhere.

We may update these terms at any time. We will notify you through the app or by email where possible, but continued use of your account after a change constitutes acceptance of the revised terms.

If your account is suspended, funds in your wallet are held pending review. We will contact you through your registered email or mobile number to explain the next steps and verification required.

Contact support through live chat or email with your transaction reference. We will review the payment record against our system logs and respond within the timeframe stated in our dispute policy.

Yes. Under these terms you can request a summary of the personal data we hold on your account. Submit the request through the in-app help centre or by emailing support with your account ID.

Yes. All activity on krakia — including sportsbook markets such as cricket — is governed by these terms. The same account rules, payment conditions, and eligibility requirements apply across every section of the platform.

Reference