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How krakia Handles Your Personal Information

Your account data — including the details you share when depositing via bKash, Nagad or Rocket — is handled with clear rules about what we collect, why we keep it, and how long it stays.

Data collected at account levelPayment details handled securelyYour right to request or delete dataContact us to update your records
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krakia How krakia Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe.

Live Chat Open the chat window from any page on the site. Our support team can log your data request and escalate it to the right team.
Email Support Send your request to our support address with your registered account details. We will confirm receipt and follow up with next steps.
Account Settings Some data corrections — like updating your contact number or linked wallet — can be made directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at every point where your data moves — from the moment you enter your bKash or Nagad number to when a withdrawal is confirmed. Here is how we approach the four areas that matter most to your account.

Account Security Your account is protected by password authentication and OTP verification on login. We do not store full payment credentials — only the reference details needed to process your transaction.
Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies through your browser; some site features may not work without session cookies.
Data Retention We keep your account data while your account is open and for a defined period after closure, in line with applicable regulations. You can request deletion of non-essential data by contacting support.
Your Access Rights You have the right to request a copy of the personal data we hold on you, ask for corrections, or raise an objection to how it is used. Submit your request through live chat or email and we will handle it promptly.

Privacy Policy Questions Answered

These are the questions we hear most often about data, cookies and account privacy. If yours is not here, reach out through live chat.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log session and transaction data needed to run your account.

We share limited data only with payment processors like bKash, Nagad and Rocket, and with fraud-prevention services. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will verify your identity and send you the data we hold within a reasonable timeframe.

Yes. You can request deletion of non-essential data at any time. Some records may be retained for a period after account closure as required by applicable regulations in your region.

We use session cookies to keep you logged in and preference cookies to remember your settings. You can manage or clear cookies in your browser settings; blocking session cookies may affect site functionality.

We store only the reference details needed to process and verify your bKash, Nagad or Rocket transactions. Full wallet credentials are not retained on our servers after a transaction completes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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