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What You Agree To When You Use krakia

Using krakia means you accept these terms as they apply in your region. Access and eligibility depend on your local law — if online gaming is restricted where you are, these terms do not override that.

Account Terms ApplyWallet Activity CoveredJurisdiction-Dependent AccessPolicy Updates NotifiedContact Rights Reserved
krakia What You Agree To When You Use krakia
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — login credentials, wallet identifiers, session history — is stored under encryption. We do not sell personal information to third parties, and we do not share wallet details like your bKash or Nagad number with advertisers. You have the right to request a copy of what we hold, and you can ask us to correct inaccurate records at any time through the support channels above.

Data Retention

We keep transaction records for as long as applicable law requires. Once that period ends, data is deleted from active systems on a scheduled basis — not held indefinitely.

Cookie Use

Session cookies keep you logged in and remember your lobby position. Analytics cookies are separate; you can manage them in your browser settings without affecting your account access.

Account Security Steps

Two-factor authentication is available on your account settings page. We strongly recommend enabling it, especially if you use bKash or Nagad for frequent deposits.

Requesting Changes

To update your registered details or request data deletion, contact support with your account ID and the specific change needed. We process verified requests within the timeframe local law sets.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how these terms apply to your account — whether that is a wallet dispute, a data request or a query about eligibility in your region — our support team handles all of it. Raise a ticket through live chat for the fastest response, or use email for anything that needs a written record. Bangladesh support is available in English.

Live Chat Open the chat widget from any page in your account. Policy and wallet queries are handled by the same support team — no separate legal queue.
Email Support Send account or policy questions to our support address. We reply in writing, which gives you a record of the exchange for any follow-up you need.
Account Help Centre The help section in your account covers eligibility, wallet rules, data requests and how to close your account. Check there before raising a ticket.

Common Questions About These Terms

These are the questions our support team sees most often about account terms, data rights and eligibility. If yours is not here, live chat is the fastest way to get a direct answer.

Eligibility depends entirely on your local law and the region you are in. We do not make a legal determination on your behalf — you should confirm what is permitted where you are before opening an account.

We hold your account registration details, login history, session data and transaction records for wallet activity including bKash, Nagad and Rocket. You can request a full copy through support.

Yes. Contact support with your account ID and a deletion request. We process it in line with the retention period required by applicable law — some transaction records must be kept for a set period regardless.

Raise it with our support team first, providing the transaction reference and date. If the issue involves the wallet provider directly, we will help you identify the right contact on their end.

Yes. We notify you via the contact details registered to your account before any material change takes effect. Continuing to use the platform after that period means you accept the updated terms.

Submit a closure request through live chat or email support. We will confirm your final wallet balance, process any pending Rocket or bKash withdrawals, and close the account once verified.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.